Returns & Refunds
You may exchange or return your order within 30 (thirty) days from the original receipt date of your order. In the event that you are unwilling or unable to return the item within 30 days from the receipt date, any exchange or refund will be denied. We are not liable for missing, damaged, incorrect orders or parts after 30 days from receipt.
To be eligible for a return all items must be in the same condition when purchased (unmodified and unaltered condition), with all original packaging attached and packed in an appropriate shipping container.
Items such as Gift cards, Downloadable software products, Some health and personal care items are non-refundable.
We will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to us. In a case of a missing package on orders placed in any cities of the world, we will offer a refund or send out a new package, this only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. It is your responsibility to contact the post office and file a claim for the missing package.
Product must be returned to the return facility address provided by our customer service, otherwise, we may reject your return. Please, confirm the return facility address with our customer service at firstname.lastname@example.org or call us at +18663008985 (USA) / +448000729935 (UK).
All return shipping arrangements and charges shall be paid by you. Shipping Charges are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
After receiving the returned item, we will credit the customer’s account for the original purchase price minus the shipping and handling fee. Warranty packages you added to your order are not refundable.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will also notify you of the status of your refund after inspecting the item. Return will be processed within 30 days upon receipt of the returned item at the returns facility.
If your return is approved, it may be refunded or exchanged. Please, indicate in your email at email@example.com or call us on +18663008985 (USA) / +448000729935 (UK), you need to exchange your purchase or you want to request a refund.
An approved refund will be processed to original method of order’s payment and in original currency. You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Possible difference in the refunded amount may depend on variations of the currency exchange rate and will not be refunded.